Shipping & Returns
Please allow 3-5 business days for your order to be processed and an additional 2-5 days for your order to be shipped to you. All packages come via USPS and are shipped Monday through Friday.
During the holidays, please allow 5-7 business days for your order to be processed. Holiday orders are shipped 1 business day after your order has been processed.
When your order is processed and shipped, you will received tracking information via email. If your order has been marked as "delivered" and you have not received your package, please reach out to the United States Postal Service for further information regarding your order (1-800-275-8777).
If your order has been returned because the provided address is incorrect, you will be charged a reshipping fee.
Return & Exchange Policy
Due to the nature of our products we do not except returns.
If an item arrives damaged, please contact us via firstname.lastname@example.org and include photo/video within 5 days and we will gladly ship a replacement item to you.
If Charmed Bath & Body is the cause of an issue occurring with your order, we will work with you to find a solution!
Shipping during summer months
Our Double Whipped Body Butters and lip balms contain Shea butter, cocoa butter, mango butter, and coconut oil which range in melting points between 76 degrees to 101 degrees. This low melting point makes it easy for these products to melt during shipping.
All body butters are delivered with a cooling gel pack in order to maintain temperature. Although we take precautions to prevent product melt, if your body butter becomes liquified, you can simply set your butter in a cool dry place or a refrigerator and it will become solid again.
We do not recommend that you let these items sit outside but rather, be delivered where item can be taken indoors upon delivery.